Shipping policy

Last Updated: October 8, 2026

Introduction

At The Dish Depot, we are dedicated to delivering a smooth and dependable shopping experience for every restaurant owner, food-service professional, and home kitchen customer. This Shipping Policy details the guidelines and procedures related to the processing, shipment, and delivery of all orders placed through our online store. By completing a purchase with us, you acknowledge and accept the shipping terms described on this page.

Domestic Shipping Only

We currently ship exclusively to addresses within the 48 contiguous United States and Washington, D.C. International shipping is not available at this time.

Order Processing Time

All orders are prepared for shipment within 1–2 business days from the date the order is placed. Large-volume or bulk restaurant supply orders may require additional processing time; if so, our team will contact you with an updated timeline.

Order Cut-off Time

Orders submitted before 3:00 PM Pacific Time will begin processing on the same business day.
Orders submitted after 3:00 PM Pacific Time will begin processing on the following business day.

Important Notes

Business days do not include weekends or public holidays.
Processing may take longer during holiday seasons, promotional events, or periods of unusually high order volume.
If any unexpected delay arises during processing, we will reach out to you promptly with an update.

Estimated Delivery Time

Once your order has been shipped, standard delivery within the 48 contiguous United States and Washington, D.C. typically requires 3–5 business days, depending on your location and the assigned shipping carrier.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3–5 business days	FREE

Shipping Costs

We are pleased to provide Free Standard Shipping on every order — no minimum purchase is required. Standard shipping is free within our shipping service area. Free shipping does not include an exemption from applicable sales tax, which is calculated and displayed at checkout based on your shipping address.

Shipping Restrictions

We are currently unable to ship to the following:

P.O. Box addresses
APO/FPO/DPO military addresses
Alaska and Hawaii
U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa)
Certain remote locations not serviced by standard carriers

If we discover that we cannot deliver to your provided address, we will contact you as soon as possible to discuss an alternative shipping arrangement. Should no viable alternative exist, a full refund will be issued to your original payment method.

Order Confirmation & Tracking

Order Confirmation

After your order is successfully placed, a confirmation email will be sent to the email address you provided. This email will contain:

Your unique order number
A full order summary (items, quantities, case pack, and pricing)
The shipping address on file
An estimated delivery window

Please review this confirmation carefully. If you spot any inaccuracies, contact us right away so we can correct them before your order moves to fulfillment.

Shipping Notification

After your order leaves our facility, you will receive a shipping notification email containing your tracking number and a direct link to monitor your package in transit.

Our Shipping Partners

We collaborate with reliable carriers to ensure your order arrives safely and on schedule:

Carrier	Website
UPS (United Parcel Service)	ups.com
FedEx (Federal Express)	fedex.com
USPS (United States Postal Service)	usps.com

Lost or Damaged Packages

Restaurant supplies such as glassware and ceramics are carefully packed. If your package arrives damaged, please contact us within 5 business days of the actual delivery date. If your package appears to be lost, please contact us within 5 business days of the expected delivery date. Provide your order number, tracking number, a description of the issue, and any available photos (including outer cartons and internal packaging for breakage claims). We will investigate the matter promptly and arrange a replacement or full refund as appropriate.

Incorrect Shipping Address

It is the customer's responsibility to verify that the shipping address provided is complete and accurate before placing an order. If you need to make an address change, please contact us immediately at info@thedishdepot.com before your order is dispatched. The Dish Depot is not responsible for orders delivered to an incorrect or incomplete address supplied by the customer.

Shipping Disclaimer

We are not liable for delays caused by shipping carriers, adverse weather conditions, or other circumstances beyond our control.
Title and risk of loss transfer to the customer once the package is handed off to the carrier.
All delivery timeframes listed are estimates and are not guaranteed.