Refund policy

Last Updated: October 8, 2026

At The Dish Depot, we are dedicated to supplying restaurant owners, food-service professionals, and home kitchens with high-quality restaurant supplies and a dependable shopping experience. Your satisfaction is our top priority. If you have any concerns about your purchase, please review this policy to understand our return and refund process. This policy applies to all purchases made through our website and online store within the 48 contiguous United States and Washington, D.C.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the delivery date to request a return for an eligible item. To qualify for a return, the item must meet the following conditions:

  • The item must be unused, uninstalled, and in its original condition — for food-contact products (plates, glassware, cutlery, cookware, containers), this means the item has never been used in food preparation or service.
  • All original tags, labels, protective films, and sanitary packaging must be intact and included with the return.
  • A valid proof of purchase (order confirmation or receipt) is required.
  • The return request must be submitted within 30 days of the delivery date.

Sanitation Notice: Due to health and safety regulations, any restaurant supply item that has been used, washed, or has had its sanitary seal or packaging opened cannot be resold and is therefore not eligible for return.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our customer service team via email at info@thedishdepot.com within 30 days of receiving your order.
  2. Provide your order number, a brief reason for the return, and photos of the item (including the original packaging and shipping box if possible).
  3. Wait for our team to review and approve your return request.
  4. Upon approval, you will receive a prepaid return shipping label along with detailed instructions.

For approved standard returns within our shipping service area (the 48 contiguous United States and Washington, D.C.), The Dish Depot covers the return shipping cost and provides a prepaid return shipping label. This return shipping cost will not be deducted from your refund.

Please use the following return address for all approved returns:

The Dish Depot 546 W Garfield Ave Glendale, CA 91204 United States

Important: Items returned without prior authorization will not be accepted, and a refund may not be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Restaurant supplies such as glassware, ceramics, and small equipment can occasionally be damaged in transit. If your item arrives damaged, defective, or if you received the wrong item, please contact us within 5 business days of delivery by emailing info@thedishdepot.com with:

  • Your order number.
  • Photos clearly showing the damage, defect, or incorrect item (including all outer and inner packaging).
  • A brief description of the issue.

We will promptly evaluate the situation and arrange for a replacement, reshipment, or a full refund at no additional cost to you, including any applicable return shipping fees.

4. Non-Returnable Items

The following items are not eligible for a standard return:

  • Items that have been used, washed, modified, or altered in any way.
  • Items with broken sanitary seals, opened food-contact packaging, or removed hygiene wrapping.
  • Items with customer-caused damage (chips, cracks, stains, scratches, or other wear).
  • Items with opened or damaged original packaging that affects resaleability.
  • Custom, personalized, or special-order items (such as custom-printed menus, branded tableware, or made-to-order equipment).
  • Clearance, final-sale, and perishable items.

If you have questions about a specific item's eligibility, please contact us before initiating a return.

5. Exchange Process

The fastest way to get the desired item is to:

  1. Initiate a return for the original item as outlined above.
  2. Once we receive and approve the return, we will process your refund.
  3. Place a new order directly on our website for the desired item. This ensures you receive your replacement as quickly as possible.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund decision.

  • If approved, the refund will be automatically processed to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to post the refund to your account.
  • If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at info@thedishdepot.com.

7. Contact Us

Our customer service team is here to help with any questions regarding your return or refund.

Company Name: The Dish Depot

Phone Number: (818) 246-4000

Email: info@thedishdepot.com

Address: 546 W Garfield Ave, Glendale, CA 91204, USA

Business Hours: Monday–Friday 10:00 AM – 5:00 PM; Saturday 10:00 AM – 4:00 PM; Closed on Sundays

This policy applies exclusively to orders within the 48 contiguous United States and Washington, D.C. We reserve the right to update this policy at any time. Please check this page periodically for any changes.