FAQ

Last Updated: October 8, 2026

Orders & Payment

Q: What payment methods do you accept? A: Available payment methods are displayed at checkout. Please refer to our Payment Policy for details. All prices are displayed in US Dollars (USD), and full payment is required at the time of purchase.

Q: Can I cancel my order? A: You may cancel within 24 hours of placing your order, provided it has not yet been processed or shipped. Contact us at info@thedishdepot.com as soon as possible.

Q: Do you offer tax-exempt purchasing? A: Yes. Restaurant and food-service customers with a valid resale certificate may contact us to request tax-exempt status, subject to verification.

Shipping & Delivery

Q: How long does processing take? A: Orders are prepared for shipment within 1–2 business days. Orders placed before 3:00 PM Pacific Time begin processing the same business day.

Q: How long will my order take to arrive? A: Standard delivery within the 48 contiguous United States and Washington, D.C. typically takes 3–5 business days after shipment.

Q: Is shipping free? A: Yes. We offer free standard shipping on every order — no minimum purchase required.

Q: Do you ship internationally or to P.O. Boxes? A: No. We currently ship only to street addresses within the 48 contiguous United States and Washington, D.C. We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, or U.S. territories.

Returns & Refunds

Q: What is your return policy? A: We offer a 30-day return policy, meaning you have 30 days from the delivery date to request a return for an eligible item. Items must be unused, uninstalled, and in their original condition with all tags and packaging intact.

Q: Can I return restaurant supplies that have been used? A: No. Due to health and safety requirements, any food-contact item (plates, glassware, cutlery, cookware) that has been used or has had its sanitary packaging opened is not eligible for return.

Q: What if my order arrives damaged? A: Please contact us within 5 business days of delivery at info@thedishdepot.com with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you.

Q: How long do refunds take? A: Once approved, refunds are processed to your original payment method within 10 business days.

Q: Is return shipping free? A: Yes. We provide a prepaid return shipping label for all approved returns at no cost to you.

Products

Q: Why does my glassware or dinnerware look slightly different from the photos? A: Minor variations in color, glaze, weight, and pattern are normal characteristics of manufactured restaurant ware and are not considered defects.

Q: How can I check a product's specifications and certification information? A: Please review the individual product listing and the manufacturer's documentation for the specific item. Do not assume that a product is NSF-certified or has another certification unless documentation identifies that certification for the exact product. If you need information before purchasing, contact us at info@thedishdepot.com with the product name.